Privacy Policy

TidyScot is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. What We Collect

We may collect and process the following types of personal information:

Name, contact details (email, phone number)
Property address (for service delivery)
Service request details (including notes you provide)
Communication records (e.g., emails, messages)
Website usage data via cookies and analytics tools

We do not collect or store your financial details directly. All payments are processed through secure third-party providers.

2. How We Use Your Data

We use your information to:

Provide quotes and deliver cleaning services
Respond to enquiries and customer service requests
Send booking confirmations, reminders, or follow-ups
Improve our website and customer experience
Comply with legal and regulatory obligations

3. Lawful Basis for Processing

We process your data based on:

Consent (when you submit a form or agree to marketing)
Contract (to fulfill services you’ve requested)
Legitimate interests (to manage our business and improve services)
Legal obligation (where required by law)

4. Sharing Your Information

We may share your data with:

Service providers and subcontractors (as needed to deliver services)
IT and hosting providers for website functionality
Law enforcement or regulatory bodies if legally required

We never sell your personal data.

5. Data Retention

We retain customer data for as long as necessary to:

Provide our services
Comply with legal, accounting, or insurance requirements

You may request deletion of your data at any time unless we are legally required to retain it.

6. Your Rights (Under UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Request data deletion
Restrict or object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: info@tidyscot.co.uk

7. Cookies

Our website uses cookies to:

Understand site usage and improve performance
Enable core site functionality (e.g., forms)

You can control cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational measures to secure your data and protect it against loss, misuse, or unauthorised access.

9. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. Updates will be posted on this page with the new effective date.